There are many reasons as to why I started this blog. Mostly it is because in the face of a changing market I felt interpreting had become undervalued. The profession was changing as a result and was affecting not only interpreters but also access for the Deaf community.
The hot topic between interpreters whenever they meet is usually are you getting enough work right now. Mostly, we’re not.
With spoken language agencies taking a lot of the health, council and legal contracts, there are interpreters out there who are now struggling to find work. It is not that the work has disappeared. Deaf people haven’t. It’s just a fact that Registered Interpreters are being used less. We are under-employed.
Over the years I have heard interpreters and Deaf people say community interpreting should be done by the best interpreters but is often done by the least experienced. Why do a GP job when you can interpret a conference? Of course all access is important for Deaf people but it is some of the most vulnerable Deaf people that need access to community interpreters. By ‘community’ I include medical, legal, mental health, social services, housing…
A community interpreter has to be prepared for anything. They need a large toolbox of skills to be able to give access to a Deaf person who may have minimal language skills, poor educational background, learning disabilities, mental health issues, a different sign language if a recent immigrant or maybe very little sign language at all. A Deaf relay interpreter is not always at hand.
Can an unregistered inexperienced signer have the confidence to know that the Deaf person left knowing how to take their tablets and that they understand their condition, symptoms or lack of them? Did they facilitate communication in a mental health appointment so that a Care Co-ordinator or Psychologist could do their job and know that their patient was safe? Is a Looked After Child really safe if a Social Worker does not get full access to what is happening at an appointment? Does the Deaf parents’ child get taken away if an Interpreter is not there to communicate for Mum and Dad? Do they then end up in court proceedings and would they have access to the justice system?
It takes years to train as an Interpreter and get the appropriate skills to deal with the above scenarios. The more you understand the intricacies of community interpreting the more you understand an experienced Interpreter is not an option but a necessity.
Why then have spoken language agencies been awarded some of these contracts? Do they really say they can provide interpreters for the unit costs that are being quoted? A colleague did some mystery shopping with some spoken language agencies and found, in horror, many were willing to accept her for work without seeing a police check, insurance or even any qualifications. Some were not only prepared to put someone with a level 2 (GCSE equivalent) or 3 (A-Level) qualification but some did not even ask for any qualifications at all. That is right. You can now be employed to be a Sign Language Interpreter without knowing any Sign Language. And get paid for it. This is how some NHS trusts and councils are spending their interpreting budgets.
I feel respected by other professionals for my skills. I think we rarely get this respect from Commissioners of services. Paying for a Registered Interpreter means other professionals can do their jobs properly and therefore safely. There is value for money in this alone. It is an utter waste of public funds that contracts are not effectively monitored, FOIs reveal some organisations are paying the same per interpreter booking but for people with GCSE language skills. Could you interpret a medical appointment with GCSE Spanish? On the other hand Registered Interpreters are struggling to find work. We are officially under-employed.
The implications of this are immense. We may see a profession that sheds its most experienced members, people may stop training (why pay for qualifications when you can get work at the hospital with level 2) and community interpreting will become community signing. Deaf people will not get access to services, including the most vulnerable Deaf people who need it the most.
Interpreters. We are being undervalued, under-respected and under-employed. But it isn’t just about us as Interpreters. We are just the ones that get to see most of these changes first. Sometimes that means we are the first to shout about it. Not just because we earn money from interpreting but because Deaf people are our family and friends. Most really good interpreters are part of the Deaf community too. With the really horrific stories that are coming out now about a lack of access, a lack of understanding by authorities and worse, mishaps, misdiagnosis and fatalities it is only a matter of time before all of this becomes more public. With community interpreting being decimated by commissioners and government policies what it really means is that Deaf people are being undervalued and under-respected too.
NHS
There are 9 posts tagged NHS (this is page 2 of 5).
Police Procurement: Obtaining Less Value for Money for Interpreting Services
The deadline for the Home Office consultation is today. It is entitled Obtaining Better Value for Money from Police Procurement. This is the second consultation following on from the first which closed in September 2010. I did not necessarily have the knowledge I needed to fill out a consultation of this kind 18 months ago. I suspect many interpreters feel the same about this consultation. I suspect some interpreting agencies are too busy to consider responding to a consultation about the police when the tendering process for the framework agreement has long passed. And they may be trying to work out how to stay in business or whether to bother going for a NHS tender with a ridiculous unit cost per hour for interpreting services.
The consulation summary states that it will only be of interest to police authorities, unions and staff and businesses who contract to the police so has not been widely publicised. That sums up the attitude for me of a government ‘consultation’. It has become a byword for lip service, for pretending to listen, for ignoring the results whether it has been held locally or nationally.
Back to the consultation. There is already a framework agreement, there has already been pressure for police authorities to sign up to the agreement and many already have. The danger we have here is the consultation is about updating legislation. The proposed amendments to Regulations under Sections 53 (equipment) and Regulations under Section 57 (services) of the Police Act 1996 that would require specified equipment and services to be provided for police purposes through the use of specified framework agreements.
Translation and interpreters come under updates to the services part of the act. Other services include: some utilities, customer surveys, certain training services and certain consultancy services. Nothing else is so specialised as interpreting and no other involves ignoring other pieces of legislation namely: The Equality Act 2010, Article 6 of the Human Rights Act 1998 and EU directive 2010/64/EU 2010 on the right to interpretation in criminal proceedings. These laws state registered interpreters should be used, that no delays in provision should occur and interpreters should be of a sufficient quality or they must be replaced.
I have entered this legal argument into my consultation response alongside the explanation that this framework agreement does not obtain better value for money but rather reduces it. We have seen adjournments and delays in the courts and at tribunals. This is hardly going to improve no matter what precautions are put in place. It is an unsustainable contract and that is the simple fact of the matter.
Even though there is a perception that court work is the most important of all types of interpreting it is a myth. Interpreting at a police station is far more important. It has been drummed into me that ‘it all happens at the police station’. Having now done a smattering of police jobs and a lot of court work (before I started my boycott) I understand why the police station is far more important. It is where it all starts. It is where evidence is collected. It is where for cases it is make or break. If the interpreter makes mistakes at the police interview, whether this is for victim or suspect, it can mean abandoned court cases and expert witnesses being employed – do you really want another interpreter scrutinising your work and potentially having to agree in court that your work has been sub-standard.
Interpreting for the police can be the most important work you will ever do as an interpreter and where it has to be the most accurate. The proposed amendments to legislation means that the police have to use an agency which has not provided quality interpreters in courts and quite regularly does not manage to source one at all.
This is going to mean even more wasted public money. No, the Police Act 1996 should not be amended to regulate that police authorities should procure interpreting services. There is plenty of good practice and money savings initiatives by the forces who have resisted pressure to go over to the framework agreement, namely the London Met and Cambridgeshire Police forces.
What we need are best practice models, initiatives involving local interpreters, liaison with existing regulators – NRPSI and NRCPD. We need a way to future proof this profession and uphold standards in the face of a government who wishes to procure everything including specialist services to the now proven non-specialists and in the process waste millions of public money.