Sign Language Interpreters in the UK are regulated by the NRCPD. The main, and only for most, professional membership association is ASLI. The differences are clear cut. One regulates: provides a register, deals with complaints and looks at how to become a stronger regulator to ensure that in future the profession will be protected. One supports and develops the profession by providing training, CPD, information and guidance, representation at all levels and strong networks of interpreters so we are all in contact locally and nationally.
The NRPCD could still do some more work on publicising the register. They initiated the Sign Safe campaign this year, trademarking the term along with the yellow registration badge. With the additional hard work of interpreters the message has been getting out to the Deaf community: an NRCPD registered interpreter has a ‘yellow badge’. A registered interpreter is a mark of someone who has been through training and is safe to practice. Someone who turns up at an appointment with no badge is someone who has not yet gone through training or is not committed to providing a certain safeguard for Deaf consumers, or to those bookings interpreters, where users can submit a complaint.
The system may not be perfect but it is still important we have faith in that system and all work towards improving it.
Even interpreters who have been long time opponents of the register have joined up in recent years. We have come to a watershed moment. The NRCPD have made a few unpopular decisions recently causing uproar. This is partly due to the legality of CRB checks. It is apparently safer to ask interpreters to hold their own CRB checks and to ask the consumer to check them. Not easy when not using a reputable agency, not easy for Deaf people trying to book direct. This decision is in part due to the government changes from CRB to DBS checks and the decision that the spoken language interpreters’ register, NRPSI, could not hold details. (NB: NRPSI after representations from professional associations now includes standard CRB/DBS checks and provides details of security clearances in their listings.) All interpreters know how easy it is for them to be in situations where they are left alone with the vulnerable. The government is of the opinion that interpreters will be in the presence of other professionals at all times which is not the reality. An unscrupulous interpreter could very easily do a lot of damage, were they that way inclined, to the Deaf person they are with. The naivety of the government in making these blanket decisions about interpreters is astounding. They clearly have not consulted nor listened.
Just as we have seen over the last 18 months, the continuing solidarity of NRPSI registered interpreters, despite criticisms or government changes, is still as apparent today. They are supporting and publicising their register in order to distinguish trained professionals from those with no interpreting qualifications.
All Sign Language Interpreters seem to want the same thing: regulation, an independent register, more protection of our title and profession; we just cannot agree on how to do it. Perhaps it is easier for us to rally against each other? Perhaps the only time some of us feel we have a voice is when we are arguing with each other? Or perhaps some of us just do not want to work together or know how. Just as we have seen a split in those supporting the register, we have a seen a split in those willing to be part of ASLI.
A few years ago an alternative membership organisation was set up under the guise of disagreeing with compulsory CPD, a move that later saw a u-turn decision usually only seen in government departments. This very cheap organisation, offering no benefits bar insurance and a badge, attracted interpreters by cost who did not value being part of a profession. Whereas for even less than the membership fee, at around £35, interpreters can get insurance from companies such as Hiscox.
Why bother to mention this association when there are bigger things to focus on? One wonders why interpreters would support an organisation such as this and what the motivation is behind the latest move which does not support the interpreting consumer’s need for clarity, undermines the register and is more evidence of a lack of support for the profession: the latest membership badge is yellow.
sign language
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Access to Government
A Deaf person may need to contact the government for any number of reasons depending on their circumstances. Those applying for the new Personal Independence Payment benefit fill in a written form and must state a telephone number to be called on to arrange a medical assessment. The company sourced to run these applications, ATOS, is well known for its incapabilities and the inherent discrimination they are causing via their application processes. Another outsourcing blip. At the medical assessments the assessors, who are not doctors, have a list of questions. If a person has stated they are Deaf they are asked to face the wall whilst the assessor shouts at them to prove they are Deaf. Not only is this ridiculous it is embarrassing, discriminatory and surely above all this task proves nothing.
Dealing with job centres are bad enough if you can hear. There are often numerous phone numbers, different departments deal with different tasks and finding the right one is a stressful experience. Often those with queries are told to use the phone. Not helpful for anyone who is Deaf. On top of this, the contract for interpreting services is another outsourcing nightmare with unregistered signers being used to save money. A false economy when it does not resolve the communication barrier and if it leaves a Deaf person more likely to be out of work, it just costs the state more money. Some of the employment schemes the government funds refuse to book interpreters and the staff that work in these private companies often have never met a Deaf person. The ones run specifically for Deaf people are not necessarily any better with evidence of unregistered users of sign language being used for calls to companies and job interviews. Not empowering for the Deaf person and much less likely to get them the best job they can get.
Access to work, for those who do not know, is a funding scheme in the UK designed to help Deaf and disabled people into work and enable them to stay there should be the highlight of the UK system for Deaf people. Not all countries have funding for interpreters at work. However, despite this being the UK government’s largest underspent budget, it can be incredibly hard and stressful for a Deaf person to even make a claim, let alone get interpreters for their agreed rate, speak to their advisor, fill out the claim forms or if necessary complain or appeal a decision.
There are some well-known cases of fraud in the Deaf community that are coming to court and several agencies or organisations have been investigated. The knock on effect being tighter rules on claims and some rather strange recommendations that are now suggested by Access to Work advisors. It is clear neither Deaf people nor interpreters were consulted on whether these would work. For example, a Deaf person awarded with over 30 hours of interpreting per week is now being asked to employ an interpreter rather than use freelance interpreters, who are generally cheaper than agency staff. This may work for some, for others it brings the added problems of HR and administration as well as the 15% on costs associated with providing someone with employment in paying their pension contributions, training, registration and insurance. What happens too if the employed interpreter goes on long-term sick, maternity or paternity leave? This passes the burden of responsibility or costs unfairly to the employer or sometimes directly to the Deaf person. Interpreters are familiar with attending job interviews where it is clear the Deaf person will not get employed as no matter whether the Deaf person is the best candidate for the job or how much information is given about Access to Work the employer sees costs or responsibility as an extra hurdle and the job is from that moment lost.
It seems that the more the guidelines change to benefit those running the government funded scheme, the more discrimination occurs for Deaf people. An irony as the scheme is designed to alleviate it.
There are national guidelines in existence but the local business centres tend to create their own. It is unknown as to whether this is due to staff turnover, ignorance or a lack of internal communications. For years reports have surfaced of Deaf staff in the same team, with similar jobs, working similar hours, with the same Access to Work adviser who can all be awarded vastly different rates for interpreters. This can often leave one with the best Registered Interpreters and excellent access to their working environment and others in the team having to use ‘signers’ who are not yet even fluent.
Some Deaf people are told to use government recommended agencies. These are usually those having won government contracts or status as a preferred supplier. In the usual vein when it comes to outsourcing, this equates to a cheaper surface cost for this government department, less quality for everyone else. ‘Surface cost’ as the real cost is often not cheaper than using an interpreter, the personnel provided can not do the job at hand and the Deaf person does not get the access they were supposed to get resulting in a waste of funding.
None of this blogpost will be new to any Deaf person or interpreter in the UK. What it highlights is how blanket government policy in the UK can be counter-productive. The UK could be the envy of the world when it comes to access to government services for Deaf people but we seem to have slipped back in time. Internationally Deaf people are getting more access, here it seems to go backwards. In a recent challenge a spokesperson from Access to Work said no Deaf people had ever complained. It could be because Deaf people do not complain as they do not want to lose the claim they have fought hard to get. The other obvious reason is because there is no access to the complaints system.
Five simple recommendations for government departments:
1) Ensure contractors are not going to discriminate against those using your services.
2) Only advocate the use of Registered Interpreters to save money.
3) Properly consult with Deaf and interpreter organisations about how to improve efficiency as well as saving on costs. ASLI have provided information, attended meetings and have had government contacts for years. The BDA is currently asking for evidence. Avoid asking agencies or those likely to make a profit from funding as this will result in skewed information.
4) Improve internal communications so that local departments are aware of national guidelines.
5) Ensure your complaints procedures are accessible for Deaf people.
If you have any other recommendations or information about good practice from your country or field of work please add them to the comments section below.